Employment Opportunities


Role:  
        Customer Service / Helpdesk Technician
Location:   Las Vegas, Nevada
Hours:        Part-time (32 hours per week)
Salary:       TBD
Apply to:    jobs@donbest.com

Summary:

Don Best Sports is looking for an enthusiastic Customer Service/Helpdesk Technician to join our dynamic sports information team.

You will be responsible for providing excellent customer service to both external customers as well as in-house personnel.

A passion and solid understanding of computers is a must.

2-5 years of experience working with computers in a Customer Service, repair, or similar type role is preferred. 

Requirements:
  • Must have great computer skills (Windows XP, Vista, Windows 7, Windows 8)
  • Tech savvy, knowledgeable with all major browsers (IE, Firefox, Chrome, etc)
  • Knowledgeable with various personal firewalls and internet security suites (Norton, McAfee, AVG, etc)
  • Proficient with malware/spyware removal tools and methods
  • Proficient with internet/office tools (MS Outlook, Word, Excel, etc)
  • Knowledgeable with social media tools (Twitter, Facebook, YouTube, etc)
  • Great Customer Service skills
  • Must be self-motivated and dependable
  • Able to analyze, troubleshoot, and resolve problems quickly while effectively communicating with end users in real-time
  • Able to work in a team environment
  • Able to contribue effectively to the accomplishment of team and company goals, objectives, and initiatives
  • Able to deal with end users who may be upset or confrontational
  • Flexible schedule, must be ablet o work weekends
  • Mac OS X experience a plus
  • Experience with mobile platforms (iPhone, iPad, Android)
  • Bilingual a plus (Spanish or Mandarin)
  • Local candidates only

Responsibilities:

  • Responds to and logs telephone calls for assistance from end users regarding software problems
  • Assists end users in adjusting their firewalls/security software to work with our applications
  • Supports end users with our flagship applications (Desktop/Mobile apps)
  • Support ranges from installation, upgrades, training, etc
  • Reproduces customer problems in-house
  • Escalates customer problems or feature requests when unable to resolve by phone/email
  • Voicemail/Email inquiry follow-ups
  • Proactively monitors systems and customer facing websites
  • Reviews internal documentation periodically and enhances documentation by adding new troubleshooting tips and keeping existing ones up-to-date
  • Asissts with subscription sign-ups
  • Assists with placing orders and providing status on pending orders
  • Assists other departments with various company projects/initiatives
  • Provides feedback/suggestions on process improvements

Behavioral Qualities:

  • Basic understanding of sports 
  • Excellent time management skills
  • Ability to take the initiative
  • Quick and informed decision making
  • Strong computer skills.
  • Flexible and committed to excellence
  • Strong verbal and written communication skills

 



Role:          Junior American Sports In-Play Trader
Location:   Las Vegas, Nevada
Hours:        Part-time (20 hours per week)
Salary:       TBD
Apply to:    jobs@donbest.com

Summary:

Don Best Sports is looking for an enthusiastic Live In-Play Sports Trader to join our dynamic sports information team.

You will be responsible for the trading of live games, testing and overseeing automated algorithms and game data for In-Play live games across all six major American sports.

A passion and in-depth knowledge of American sports and trends are a must, as is the availability to work around the sporting calendar.

Experience is not necessary, as training will be provided. This is a truly unique role for an enthusiastic and committed individual who wishes to make a profession from their passion.

Responsibilities:

  • Trading  of In-Play American sports games on behalf of 3rd party clients
  • Continually monitoring live trends, game situations with a view to ensuring the quality and accuracy of the generated data
  • Make informed decisions pertaining to the trading of the live game data
  • Ensure clients receive a quality service and clear communication lines
  • Participate effectively in regular feedback sessions with clients
  • To carry out all reasonable requests and objectives to an acceptable standard

Behavioral Qualities:

  • Comprehensive knowledge of American sports and associated rules
  • A passion for Sports data and statistics is a serious plus
  • Reasonable mathematical skills
  • Basic understanding of sports betting
  • Excellent time management skills
  • Ability to take the initiative
  • Quick and informed decision making
  • Strong computer skills.
  • Flexible and committed to excellence
  • Strong verbal and written communication skills
  • Available to work evenings and weekends
 
 
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