Employment Opportunities

 


Role:          Junior American Sports In-Play Trader
Location:   Las Vegas, Nevada
Hours:        Part-time (20 hours per week)
Salary:       TBD
Apply to:   
jobs@donbest.com

Summary:

Don Best Sports is looking for an enthusiastic Live In-Play Sports Trader to join our dynamic sports information team.

You will be responsible for the trading of live games, testing and overseeing automated algorithms and game data for In-Play live games across all six major American sports.

A passion and in-depth knowledge of American sports and trends are a must, as is the availability to work around the sporting calendar.

Experience is not necessary, as training will be provided. This is a truly unique role for an enthusiastic and committed individual who wishes to make a profession from their passion.

Responsibilities:

  • Trading  of In-Play American sports games on behalf of 3rd party clients
  • Continually monitoring live trends, game situations with a view to ensuring the quality and accuracy of the generated data
  • Make informed decisions pertaining to the trading of the live game data
  • Ensure clients receive a quality service and clear communication lines
  • Participate effectively in regular feedback sessions with clients
  • To carry out all reasonable requests and objectives to an acceptable standard

Behavioral Qualities:

  • Comprehensive knowledge of American sports and associated rules
  • A passion for Sports data and statistics is a serious plus
  • Reasonable mathematical skills
  • Basic understanding of sports betting
  • Excellent time management skills
  • Ability to take the initiative
  • Quick and informed decision making
  • Strong computer skills.
  • Flexible and committed to excellence
  • Strong verbal and written communication skills
  • Available to work evenings and weekends

Additional Pluses:
  • Computer/Tech Savvy
  • Knowledgeable with various browser configurations
  • Comfortable breaking down/setting up computers workstations
  • Familiar with PC internals (Adding RAM, swapping hard drives/Power Supplies)
  • Basic Desktop/Application troubleshooting 
  • Prior Customer Service / Helpdesk Experience

Las Vegas, NV local candidates only.  Send your resume to jobs@donbest.com along with any salary requirements for consideration and also specify the position you are applying for.


Role:           Customer Service / Technical Support Representative
Location:   Las Vegas, Nevada
Hours:        Part Time
Salary:       TBD
Apply to:    jobs@donbest.com

Summary:

Working from the Las Vegas Office, the successful candidate will provide phone and email support for the various Don Best services. 

Responsibilities:

  • Responds to and logs telephone calls for assistance from end users regarding software problems
  • Assist end users in adjusting their firewalls/security systems to work with our applications
  • Supporting end users with our flagship applications (Desktop/Mobile apps)
    • Support ranges from Installation, upgrades, training, etc
  • Reproduce customer problems in-house
  • Escalate customer problems or feature requests when unable to resolve by phone/email
  • Voicemail/Email inquiry follow-ups
  • Proactively monitor systems and customer facing website(s)
  • Review internal documentation periodically and enhances documentation by adding new troubleshooting tips keeping existing ones up-to-date
  • Assist with subscription sign-up
  • Assist with placing orders and providing status on pending orders
  • Assist other departments with various company projects/initiatives
  • Provide feedback/suggestions on process improvements

Skills:

  • Great Customer Service Skills
  • Knowledgeable in major North American Sports
  • Proficient with internet/office tools (MS Outlook, Word, Excel, etc)
  • Must be self-motivated and dependable
  • Knowledgeable with social media tools (Twitter, Facebook, Youtube, etc)
  • Flexible schedule, must be able to work weekends
  • Able to deal with end users who may be upset or confrontational
  • Able to contribute effectively to the accomplishment of team and company goals, objectives, and initiatives
  • Able to work in a team environment
  • Bilingual a plus (Spanish or Mandarin)
  • Experience with mobile platforms (iPhone/iPad/Android)
  • Computer/Tech Savvy
  • Knowledgeable with various browser configurations
  • Comfortable breaking down/setting up computers workstations
  • Familiar with PC internals (Adding RAM, swapping hard drives/Power Supplies)
  • Basic Desktop/Application troubleshooting 
  • Prior Customer Service / Helpdesk Experience
  • Answer customer queries and resolve issues when possible, and escalate as needed 

Behavioral Qualities:

  • Strong problem solving skills
  • Ability to work well under pressure
  • Attention to detail
  • Strong work ethic
  • Cusomter Service oriented with the ability to work with people
Las Vegas, NV local candidates only.  Send your resume to jobs@donbest.com along with any salary requirements for consideration and also specify the position you are applying for.

 



Role:         QA Developer
Location:   Las Vegas, Nevada or Vancouver, BC
Hours:        Full Time
Salary:       TBD
Apply to:    jobs@donbest.com

Summary:

Don Best Sports is looking for an enthusiastic QA Developer to join our Software Development team.

You will be responsible for designing, creating, documenting, and executing test plans of a proprietary automated odds generation software, as well as the UI and the incoming and outgoing feeds.

Responsibilities:

  • Learn and understand the functionality of the a proprietary automated odds generation software, as well as the User Interfaces and the incoming and outgoing feeds
  • Test the effects in performance of various types of coding changes, both in speed and accuracy
  • Write Test Plans based on functional specifications, design documentation, discussions with the Product Developers
  • Troubleshoot and reproduce functional, user-level issues
  • Document defects found during testing, with clear directions on what steps were executed during those tests
  • Assess the level of severity of issues found during testing
  • Analyze reported bugs to determine if they are software defects, data issues, other non-software related issues, or if the product is working as designed
  • Design QA tools to automate the on-going testing of the data going in and out of the core model software

Skills:

  • Minimum of 3-5 years of Quality Assurance testing experience
  • Relevant BA/BS or equivalent technical training and professional work experience
  • Background in the testing an enterprise-wide, core product used by external and internal clients
  • Experience writing Test Plans, and a familiarity with testing methodologies and concepts
  • Demonstrated ability to follow established processes and to provide recommendations for adjustments to those processes based on execution
  • Able to work independently, as part of the software development team, and as part of the larger product team that includes such groups as product management and operations
  • Proven interpersonal, analytical, attention to detail/strategy, and creative problem-solving skills
  • Excellent communication and self-motivation skills
  • This position requires professional growth and self-discipline in order to take on additional duties as required
  • The ability to write simple SQL queries and basic knowledge of database schema (tables, keys, etc.)
  • Experience with testing web-based applications in multiple browsers

Las Vegas, NV or Vancouver, BC candidates preferred. Send your resume to jobs@donbest.com along with any salary requirements for consideration and also specify the position you are applying for.


 
 
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